Public SMS policy

Rex Pharmacy SMS Terms of Use

These terms describe the non-marketing Customer Care text messages program used by Rex Pharmacy, Inc. for existing patients who have provided consent.

For the public privacy notice, see the Notice of Privacy Practices. For the carrier-review consent summary, see the SMS verbal opt-in example.

Program purpose

This SMS program is used for non-marketing Customer Care messages only, including appointment reminders, injection reminders, scheduling-related follow-up, and service support.

How patients opt in

Patients are not primarily enrolled through website self-signup. The standard opt-in method is verbal consent provided to staff during intake, scheduling, or a follow-up interaction.

If the patient agrees, staff confirm the patient's mobile number, document consent with date/time in the internal application, and enable SMS reminders only after consent is recorded.

Consent statement

By providing verbal consent to staff, the patient agrees to receive non-marketing appointment reminders, injection reminders, scheduling text messages, and related service communications from Rex Pharmacy, Inc.

Consent is not a condition of purchase or treatment.

Message frequency

Message frequency varies.

Message and data rates

Message and data rates may apply.

Opt-out

Reply STOP to opt out.

Help

Reply HELP for help.

Privacy and data handling

The mobile number used for this SMS program is used only to manage appointment reminders, injection reminders, scheduling updates, service support, and opt-out processing.

Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information may be shared only with service providers strictly as needed to operate the messaging service and subject to confidentiality and data protection obligations.

Rex Pharmacy, Inc. does not sell mobile opt-in data and does not share mobile opt-in or consent data for advertising or promotional use.

Covered messages

appointment reminders, injection reminders, scheduling updates, and service support.

Public compliance links