Rex Pharmacy, Inc. uses its SMS program for non-marketing Customer Care text messages for existing patients who provide consent.
This public webpage describes how Rex Pharmacy, Inc. handles data related to that SMS program. For SMS-specific terms, see the SMS Terms of Use. For the carrier-review consent summary, see the SMS verbal opt-in example.
We may collect and maintain patient mobile phone numbers, verbal consent records with date and time, message delivery records, opt-out and help request records, and limited communication preference details needed to operate the SMS program.
We may also retain limited scheduling or support interaction details necessary to manage appointment reminders, injection reminders, scheduling updates, and service support, and compliance records for messaging activity.
We use SMS program information only to operate and support non-marketing Customer Care messaging for existing patients.
This includes sending appointment reminders, injection reminders, scheduling updates, service support messages, processing opt-out requests, responding to help requests, and maintaining consent and compliance records.
Mobile opt-in data, text messaging consent records, and related mobile information are not sold.
Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Rex Pharmacy, Inc. does not share mobile opt-in or consent data for advertising or promotional use.
We may share SMS-related information only with service providers strictly as needed to operate the messaging service, support delivery, maintain records, or provide technical assistance.
Those service providers may access information only for these limited purposes and are expected to protect the information under confidentiality and data protection obligations.
Patients are not primarily enrolled through an online self-signup form. The standard opt-in process is verbal consent obtained by staff during intake, scheduling, or a follow-up interaction.
If the patient agrees, staff confirm the patient's mobile number, document consent with date/time in the internal application, and enable SMS reminders only after consent is recorded.
Reply STOP to opt out. Reply HELP for help.
Message frequency varies. Message and data rates may apply.